Helping organizations succeed through customer service performance and leadership

What people have to say about Belding training

For 20 years Belding Skills Training & Development has been delivering World-Class customer service training for our clients.  We are proud to say that our track record for meeting our customers needs has also been World Class.  Here are just some of the things our clients have said to us:

“This is the best training we have ever had."
Torel Delancy, Cable Bahamas

"The beauty of your World Class Customer Service training programme lay not only in its simplicity, but by its delivery as well. You have succeeded in motivating the staff. This could only have been done by someone who understands people, their fears and their joys. Although the primary aim of the programme was to raise performance (sales were up 24.5%), it also succeeded in making people feel good about themselves!"
Bashir Ahmed Essy, Timberland South Africa

“This is a great program . . . it should be given to anyone in the management field. It’s very informative and gives you great tools to work with.”
JoAnne Guindon, TSC Stores

“Outstanding! Highly informative, outstanding usable customer service knowledge and fun to boot! Thanks!”
Jeff Matteau, Spirol International

“I enjoyed working with the Belding Group from beginning to end. Very well managed company.””
Kellie Cruz, Noritake

“It was a great experience being the part of this class.  It changed my daily attitude about work, life and people”
Olga, MoldCell

“Such enthusiasm! You seminar was a great refresher on how to go about improving customer service not only for the company at large, but personally as well.”
Ed Staples, Great Canadian Theatre Company

“We could not have found a more appropriate, professional, knowledgeable or relevant presenter. Many thanks!”
Maxine McKenzie, Gymnastics Ontario

“I am so pleased that I was able to learn so much from your wonderful presentation and able to retain all the valuable information! I have taken this learning experience to enhance and validate my own beliefs in my professional and personal lives.”
Katherine, D+H Group

“What a great experience! If this doesn’t impact our business, I’m not sure what would. Thanks for your dedication to the process.”
Del Rollo, Vincor International

“The presentation gave me insight to what I didn’t know about other peer – coworkers. I learned to value their contribution even more. I always thought the term ‘team-work’ was overrated. I changed my mind today”
Shelly Johnson, BP Energy

“I thought to myself: ‘no way can he keep my attention for 3 hours.’ Looks like I was wrong!”
Brian Hunt, Cooperators General Insurance

“Even topics that I thought I understood were presented in a new light. Customer service skills that I already use, but didn’t know how or why, were better explained, giving me the chance to built on them.”
Jeff Miller, Duca Financial

“The seminar was both fun and informative. I felt like I learned a lot without being lectured to.”
Beth Carlisle, Geotrace Technologies

“A wonderful program! The instructor was absolutely delightful, he kept it positive and upbeat the entire time. You never get a second chance to make a first impression!”
Sheri Loyer, Northgate Shopping Center

“You have no idea how much I enjoy the training. I'm sure I'm speaking on behalf of everybody who attended it up till now. The whole office is raving about you guys. This morning one of our colleges who didn't have the experience yet, asked us if you gave us some "happy drugs" . We were the second group who came so excited and full of energy and so positive. You have done a wonderful job.”
Margaret Hrajnik, TSSA

“Remarkable! Excellent! One of the best trainings I have ever attended.”
Christy McGuire, Marine Corps Community Services

"Anyone involved in customer service should go through this presentation. We often miss how to turn negatives into positives. This gives us the tools! Thanks!”
Joanne Watson Cadillac Fairview Corporation

“This session was very engaging and insightful. It will help my team to improve and give a second thought to their relationships with customers”
Claudia Ceapcin, Abbott

“The feedback from Friday was fantastic – everyone really enjoyed the day and you just managed to hit the right note to remind us all that making little changes to our behaviour can have a really positive impact on our customers and our relationships in the office.”
Claire Sandbrook, Shergroup

“They have a real talent for delivering this very important training to anyone who has customers.”
Maxine Morris, The RAND Corporation

“You brought my staff back from the dead”
Winston Card, Metro Toronto Convention Center

“Very good! Made us realize what we need to improve on and made us put into words the things that we do out of habit.”
Christina Isabelle EXFO

"I thought the training was excellent! I really enjoyed the group work and different exercises that we were given. You're the experts in Customer Service!"
Vanessa Cancelli, Holiday Inn

“The high energy of the Belding program completely captured and held our interest”
Chris Robb, American Express Travel Services

“In speaking with those in attendance, the consensus is that this was the best conference ever. This is due, in no small part, to your fantastic presentation!”
K. Bev Gilbert, Office of the Fire Marshall

“The feedback I got from the audience was great. I got comments like, ‘I think this was the best I have ever been to!’ Most importantly, we had fun.”
Norman Piche, CPSA Board of Directors

"You’ve enlightened and inspired a strong group of business people!”
Carol Quattrocchi, Perth Chamber of Commerce

“Shaun Belding is simply the best at what he does. He and his company continue to make a significant and measurable difference to our success.”
Garry Wood – President & CEO, Bell Distribution Inc.

“The Toronto Board of Trade is delighted at the success of this event. Your presentation was excellent, and provided our audience much insight!”
J.D. Winter, Toronto Board of Trade

Customer Service Training