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Helping organizations succeed through customer service performance and leadership

World-Class Telephone
Customer Service Training

 Telephone customer service skills

The telephone is a critical customer service touch-point for many companies.  While CRM and IVR systems can build efficiency, it is the customer service skill of the live individual on the telephone that make the greatest positive difference to an organization.

Telephone customer service trainingBelding Skills Training & Development's World Class Telephone Customer Service workshops help ensure that you maximize customer satisfaction and customer retention. The dynamic and motivating training programs transfer key telephone customer service skills, including etiquette, call control, positive language skills and listening.

 

Here's what we can do for you:

  • Increase sales through greater customer engagement
  • Increase first-call resolution
  • Decrease call escalations
  • Decrease staff turnover with greater employee satisfaction
  • Create a more energized, motivated environment

Belding customizes each telephone customer service training workshop to fit your specific environment, and to achieve the exact outcomes you are seeking. We have worked with small, highly specialized technical support groups to large customer service call centers. 

For more details, or to find out about having a customer service training workshop designed specifically to your team, contact us at info@beldingskills.com.

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Looking to measure the impact of your telephone customer service training?  RetailTrack Mystery Shopping & Consulting Inc is one of the leading retail mystery shopping shopping companies in Canada and the U.S.

Retail Track Customer Service Measurement

 

See a sample outline of a
World-Class Telephone Customer Service Training Program

training sample outline

Download an authorized excerpt from Shaun Belding's Winning with the Caller from Hell book

Winning with the Caller from Hell

 

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Order Shaun Belding's book on telephone customer service

Winning with the Caller from Hell