World-Class Speaking & Listening Workshops

People in call centers can't rely on body language to convey or receive messages. In call centers you can't see facial expressions, gestures and other subtle nuances that are so important in customer service communication. The only thing you have in a call center is your voice.

Belding Skills Trainin & Development's two powerful call center training Speaking and Listening Workshops are invaluable for anyone who conducts business over the telephone. Delivered in a highly interactive format, these call center training workshops transfer essential skills for ensuring maximum impact over the telephone. Call center participants will learn key active listening principles to ensure that they fully understand each customer and their needs. They will learn powerful voice and language techniques for projecting the five "C"s of influence: Comprehension, Compassion, Concern, Confidence and Cheerfulness. 

Belding's Speaking and Listening Workshops are a must for anyone in a sales, customer service or conflict resolution role. For more details, or to find out about having a program designed specifically to your needs, contact us at info@beldingskills.com.