The advertising and marketing that you do brands your property, and brings customers into the mall. But how well that increased traffic translates into increased sales is largely dependent on the skill and motivation of the people in the stores.

Belding Skills Training & Development has been delivering highly effective tenant- development customer service and related retail programs for over fifteen years. The training and coaching programs are constructed in two-hour and four-hour formats to maximize participation. And Belding's highly successful Retail Tune-Up series blends classroom workshops with in-store visits to ensure that every retailer can take advantage of the program.

Belding's customized Shopping Centre training programs won a 2006 Maxi Award!

Whether you are looking for a fun, entertaining and motivational customer service training seminar or workshop, or a complete, integrated retail skills development certificate training program, Belding will customize the training to fit your shopping center's specific tenant mix and customer base.

If you are looking to develop the skills of your own people, whether they're the people in the shopping center's customer service center, your office or your maintenance and security team, Belding offers The Shopping Center Ambassador. Presented in a 1-day format and 2-day format, this award-winning training workshop helps transfer the key skills to ensure that your team sets a positive example for everyone else in the mall.

For more details, or to find out about having a program designed specifically to your needs, contact us at  retail@beldingskills.com.