Helping organizations succeed through customer service performance and leadership

Shaun Belding

Shaun Belding is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping and employee performance measurement.

Shaun sits on the board of directors of the Canadian Society for Training & Development. (CSTD) He is also author of the best-selling “Winning with the … from Hell” book series, published around the world in 9 languages.  Shaun is recognized as one of the leading global experts on customer service, service recovery and building positive workplaces.

Shaun has appeared internationally on television and radio, and has been quoted in The New York Times, Readers Digest, London Daily Times, Forbes Magazine, and many others.  His free weekly newsletter, Winning at Work! is distributed to subscribers in over 150 countries.

In addition to leading The Belding Group of Companies and delivering motivational conference and keynote addresses, he still takes an active role in training and development. You can learn more about Shaun by visiting this link.

For media enquiries or information about speaking availabilities, click here.

To view the topics Shaun speaks on, click here.

To see a collection of Shaun Belding quotes, visit this link:

Books by Shaun Belding