We've all heard the old sayings, like "You never have a second chance to make a first impression," and "First impressions are lasting impressions." Well, they're true. There is a tremendous amount of research to indicate that all it can take is a single, brief encounter for people to form a virtually unshakeable opinion of you (and your company). So whether you are in the customer service business, sales, management, or just looking to make new friends, knowing the art of making good first impressions is essential.

There are, of course, many different ways to ensure you are making a good first impression, but here are the four most important:

1. Smile!
You've heard it a million times, and it's worth repeating once again. There is nothing that sends a positive message to another person faster than a warm, genuine smile. People can even hear a smile over the telephone.

2. Make eye contact
You've probably only heard this one a half-a-million times, but it's critical. Don't just look at someone's eyes - look into them. Make a connection. Let him know that, for this instant, he is the most important people in your life.

3. Use his name
If you're like most people, within two minutes of being introduced to someone, you've forgotten his name. Make a point to memorize it, and use it at least twice during the first five minutes. Not only will it help you remember it, but it will send the message to the person that he is important to you.

4. Be interested in him
Resist the temptation to talk about yourself and the things that interest you. Make a point to learn about the things that interest him, and to be interested in the things that interest him.

There are a lot of other little things to ensuring a positive first impression, but if you don't have these first four going for you, you don't stand a chance! Work on them - it's a great way to start the New Year!

Have Fun!