Sales Call Etiquette

Program Length: 1 Day

Maximum # of Participants: 15

Targetted to:  All levels of professional salespeople

What are appropriate things to discuss during a sales call? What things are inappropriate? What should you wear? What, if any, kinds of perfume or cologne should you have on? When is it appropriate to invite a customer to lunch? When two decision makers disagree with each other on a point, and ask for your input, how should you handle it? Very often, it is the execution of the little things that can make or break a sale.

SalesBuilder Sales Call Etiquette covers common situations salespeople find themselves in, and identifies the types of actions that salespeople should be prepared to take. Salespeople will learn how to quickly assess situiations and identify potential risk and reward.

SalesBuilder programs are all customized to your precise environment, and delivered with Belding's trademark Entertrainment delivery style.

Here are some of the things this program includes:

• Common sales call situations

• The most common mistakes salespeople make

• Assessing and anticipating situations

• Evaluating customer/salesperson relationships

• Creating and maintaining customer comfort

• Right and wrong ways to break the ice

• Establishing an outward focus