Workshop Length: 4 hours

Maximum # of Participants: 15

Targetted to:  Salespeople with three or more years experience. SalesBuilder Discovery, Probing & Qualifying is a prerequisite

The tradional term "objection" is really the situation that occurs when a salesperson misreads where a customer is in their buying process.

SalesBuilder Overcoming Objections is an advanced course which introduces retail salespeople to effective strategies for reading and reacting to customer behavior.  It includes active listening skills, problem solving skills, and relationship building strategies.

SalesBuilder programs are all customized to your precise environment, and delivered with Belding's trademark Entertrainment delivery style.

Here are some of the things this workshop includes:

• Understanding the Customer Buying Process

• Recognizing opportunity

• Active listening skills

• Positive language skills