Shaun Belding's Conference and Keynote Topics

Winning at Work!  **NEW**

Shaun Belding's wildly popular Winning at Work! series comes to life in this entertaining 45 minute keynote address.  Difficult Customers?  Difficult Bosses?  Coworkers?  Employees?  This funny, fast-paced session covers how to get ahead, have more fun, and avoid the roadblocks life can throw at you.  Shaun shares the stories he's received from his thousands of readers.  Think you've got it bad?  How about the boss who randomly raided the lunchroom refrigerator and took employees' lunches?  Or the customer who tracked a part-time employee down in the middle of the night to ask if the store carried a specific product?  Guaranteed to get an audience engaged, and focused on creating a positive work environment!

World-Class Customer Service

What is Customer Service?  Forget all the strategic, sophisticated answers.  The answer is simple, elegant and within everyone's grasp.  For some reason, however, true World-Class service seems to elude many organizations.  This incredibly powerful session is fun, entertaining and guaranteed to bring an audience to its feet

World-Class Customer Service explodes the myths surrounding customer service and identifies the roadblocks that prevent people and organizations from achieving their customer service objectives.

Winning With the Customer From Hell

There is a growing mountain of research telling us that failure to address and resolve difficult customers and difficult situations can seriously impact an organization's success.

Winning with the Customer from Hell is a fast-paced, lighthearted and powerful session ideal for anyone who interacts with customers either in person or on the telephone.  Based on Shaun Belding's Amazon.com bestselling book, Winning with the Customer from Hell - a survival guide.

Winning with People

Good things happen to good people...What goes around, comes around...Things happen for a reason...You get what you give.  We've all heard these things.  Most of us have said them at one time or another.  But few of us really know what it means to live them.  Winning with People is a fun, entertaining, emotionally-charged session demonstrating what it means to do just that.

Winning with People graphically demonstrates how better connecting with people on both a personal and professional level can make a difference in our lives.  The result - greater friendships, stronger leadership and world-class customer service.

Winning with the Employee from Hell

Sometimes it's a performance issue.  No matter what you do, they just aren't getting the job done.  Sometimes it's the attitude - negative, whiny and uncooperative.  Not only do they make life miserable for you, but they impact the entire team.

Based on Shaun Belding's book by the same name, Winning with the Employee from Hell is a riveting session that dramatically illustrates the benefits of effective employee coaching and motivation.  This is ideal for leaders, managers and supervisors at all levels on an organization.

The Power of Positive

A lot has been said about positive attitude over the years.  It has the power to energize, heal, motivate and connect people.  The Power of Positive is a poignant, powerful and memorable session that encourages people to rethink the way they look at themselves, others, and the world around them.

The Power of Positive is well suited to people in any organization, and ideal for organizations undergoing significant change.