Helping organizations succeed through customer service performance and leadership

Shaun Belding

Over the last eighteen years, Shaun Belding has delivered conference and keynote addresses, seminars and workshops to over a half-million people.  His understanding of today's dynamic work environment, combined with a light-hearted, fast-paced speaking style has earned him rave reviews around the world.

The following are the topics Shaun speaks on. He is in great demand, and is typically booking 3 - 6 months in advance. To find out more about his fees and availabilities, contact info@beldingskills.com. (Serious inquiries only, please)

“In speaking with those in attendance, the consensus is that this was thebest conference ever. This is due, in no small part, to your fantastic presentation!"
- K. Bev Gilbert, Manager, Public Education & Media Relations Office of the Fire Marshall

“You brought my staff back from the dead”
- Winston Card, Metro Toronto Convention Center

Winning at Work!

Shaun Belding's wildly popular Winning at Work! series comes to life in this entertaining 45 minute keynote address.  Difficult Customers?  Difficult Bosses?  Coworkers?  Employees?  This funny, fast-paced session covers how to get ahead, have more fun, and avoid the roadblocks life can throw at you.  Shaun shares the stories he's received from his thousands of readers.  Think you've got it bad?  How about the boss who randomly raided the lunchroom refrigerator and took employees' lunches?  Or the customer who tracked a part-time employee down in the middle of the night to ask if the store carried a specific product?  Guaranteed to get an audience engaged, and focused on creating a positive work environment!

World-Class Customer Service (for a partial transcript, follow this link)

What is Customer Service?  Forget all the strategic, sophisticated answers.  The answer is simple, elegant and within everyone's grasp.  For some reason, however, true World-Class service seems to elude many organizations.  This incredibly powerful session is fun, entertaining and guaranteed to bring an audience to its feet

World-Class Customer Service explodes the myths surrounding customer service and identifies the roadblocks that prevent people and organizations from achieving their customer service objectives.

Difficult Situations = Outstanding Opportunities

There is a growing mountain of research telling us that failure to address and resolve difficult customers and difficult situations can seriously impact an organization's success.  In fact, the Service Recovery Paradox tells us that a positive recovery from a difficult situation can actually lead to greater satisfaction than had things just gone right in the first place!

Difficult Situations = Difficult Opportunities is a fast-paced, lighthearted and powerful session ideal for anyone who is in a role that requires proactive, positive behaviour.  

Winning with People

Good things happen to good people...What goes around, comes around...Things happen for a reason...You get what you give.  We've all heard these things.  Most of us have said them at one time or another.  But few of us really know what it means to live them.  Winning with People is a fun, entertaining, emotionally-charged session demonstrating what it means to do just that.

Winning with People graphically demonstrates how better connecting with people on both a personal and professional level can make a difference in our lives.  The result - greater friendships, stronger leadership and world-class customer service.

The Secret to Positive Attitudes and Workplace Performance

Sometimes it's a performance issue.  No matter what you do, they just aren't getting the job done.  Sometimes it's the attitude - negative, whiny and uncooperative.  Not only do they make life miserable for you, but they impact the entire team.  Most often, managers and business leaders don't realize the great extent of their power to quickly turn things around and create a winning workplace.

Based on Shaun Belding's book, Winning with the Employee from Hell, this is a riveting session that dramatically illustrates the benefits of effective employee coaching and motivation.  This is ideal for leaders, managers and supervisors at all levels on an organization.

The Power of Positive

A lot has been said about positive attitude over the years.  It has the power to energize, heal, motivate and connect people.  The Power of Positive is a poignant, powerful and memorable session that encourages people to rethink the way they look at themselves, others, and the world around them.

The Power of Positive is well suited to people in any organization, and ideal for organizations undergoing significant change.

Books by Shaun Belding