Free customer service, and other training material

...from Hell Quizzes	Quizzes from Hell	Do you have a Boss from Hell, Customer from Hell, Employee from Hell, Coworker from Hell? Find out with these fun quizzes!
WorkPulse Performance Tracking Employee Evaluation Form		Want to track employees' performance more frequently than just on the annual review? Here's a sample of Belding's WorkPulse tracking system. You can track it yourself, or have Belding track the performance for as little as $30 per month, per employee. To find out more, call +1 613 836 3559 or email info@beldingskills.com
Perspective Exercise		Does your perspective change depending on where you stand? This is a great training tool to illustrate how different levels in an organization see things differently.
Free Winning at Work Back Issues	W inning at Work	Looking for back issues of Shaun Belding's Hint's from Hell?
CIA Template		This is a template for helping professional salespeople navigate through long-cycle strategic selling processes. It is based on Belding Skills Development's Customer Identification Architecture (CIA)
Negative Language Bingo		Ever have one of those meetings or training sessions where things just seem to suddenly go sideways? Negative Language Bingo is a fun way to keep a meeting or training session positive and on track.
Coaching Log		This is a must for anyone who actively coaches employees. It helps you monitor and record employee performance on an ongoing basis. More information on how to use the coaching log is available in Shaun Belding's book, Winning with the Employee from Hell - a guide to performance and motivation.
Purchase Decision Matrix		This is a simple visual to help identify the conditions that create purchase intent in potential customers
The Importance of Reducing and Resolving Customer Conflict White Paper		Is there really a payoff to allocating resources to reducing customer conflict? It may be greater than you think! Shaun Belding's White Paper on The Importance of Reducing and Resolving Customer Conflict shows the direct connection between conflict resolution and profitability.
Making Training Stick White Paper		What does it take to make training stick? Look at what the research has to say. It may change the way you've always approached your training! Shaun Belding's White paper on Stickiness identifies the ten criteria that absolutely must be in place to transfer skills and change behaviours.
Time Management Time-Block System		This is a very simple time management tool for senior managers and executives, which helps you gain greater control over your overall scheduling. More information on how to use the time-block system is available in Shaun Belding's book, Winning with the Employee from Hell - a guide to performance and motivation.
Time Management Log		This is a simple tool for monitoring and evaluating time use and time abuse. More information on how to use the time management log is available in Shaun Belding's book, Winning with the Employee from Hell - a guide to performance and motivation.
Discovery Worksheet		This is a fabulous template for helping customer service and sales people improve their skills in determining customer needs (probing, qualifying, discovery, etc.). For more information on how to use it, email us at info@beldingskills.com
Networking Action Plan		Looking to improve your networking skills? Don't leave things to chance. These are networking templates for people who are looking to develop a coherent business network around them. For more information on how to use this tool, email us at info@beldingskills.com
The Buying Process		Want to improve your sales? Forget about the traditional sales process. The best thing you can do is understand the natural buying process.