Helping organizations succeed through customer service performance and leadership

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Free Customer Service Training Tools & Materials

Looking for some free tools for training, managing, or just improving your customer service performance? Here is a collection of some free downloadable tools and materials. No registration required - this is intended to be a resource site for business people, training professionals, and customer service professionals looking to improve the skills of themselves and others.

Feel free to use them all you wish. The only condition for using this material is that you use them in their current form, and that you always clearly identify the author, or use the Belding Skills Training & Development logo. If you like the free material, or have any suggestions on how to improve anything, please let us know. If you have any material we can add to this, please email us at info@beldingskills.com.

And if you ever find yourself looking for a training company to design and deliver customer service, conflict resolution or customer service leadership training, please think of us! We will be adding to this page on an ongoing basis - so check it regularly!

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Customer Service Video		Shaun Belding's famous "Luanne" customer service story
Leadership Video 1		Leaders need to be happy!
Leadership Video 2		The power of a leader to create winning teams
Free Authorized excerpt from Shaun Belding's Winning with the Caller from Hell!		To order the full book, click here
Transcript of a Shaun Belding customer service keynote
Free copy of "Another Modest Proposal." Shaun Belding's parable on the collective bargaining process
Perspective Exercise
Free Winning at Work Back Issues
CIA Template
Negative Language Bingo
Coaching Log
Purchase Decision Matrix
The Importance of Reducing and Resolving Customer Conflict White Paper
Making Training Stick White Paper
Time Management Time-Block System
Time Management Log
Discovery Worksheet
Networking Action Plan
The Buying Process
Retail Customer Service Triage