Did You Know?

• According to a study by Public Agenda, Nearly 80 percent of Americans say that rudeness - behind the wheel, on cell phones and in customer service -should be regarded as a serious national problem.

• According to Watson Wyatt's 2007/2008 Communication ROI study, companies that use effective employee communications practices delivered nearly 50% higher total return to shareholders between 2002 and 2006, compared to companies that communicate the least effectively.

Customer Service Facts & Myths

Fact
Given a choice, 78% of customers will choose to pay more for a product or service if the customer service is measurably higher

Customer Service in the News

ICBC awards 22 collision shops for customer service
The Insurance Corporation of British Columbia (ICBC) has announced that 22 of its accredited express repair shops have won AutocheX Premier Achiever Awards for excellence in customer satisfaction. The winners were recognized for achieving customer satisfaction ratings of 98.8 per cent or higher...  (More)

Small Business Research Board study says small businesses will concentrate on human resources and customer service to improve operations
Small business owners and managers in the U.S. confirmed they expect to more heavily focus on issues related to customer service and human resources to improve their operations the next 12 to 24 months rather than continue making significant investments in automation and technology, according to the latest Small Business Research Board (SBRB) study...  (More)

Superior Customer Service Imperative During Economic Downturn
CHAPEL HILL, N.C., PRNewswire via COMTEX/ -- With continuing economic woes, applying quality initiatives to customer service areas must show return to gain management buy-in. "Use great service to help establish a premium for product opportunity in a downturn"... (More)

Changi staff commended for customer service
SINGAPORE. Civil Aviation Authority of Singapore (CAAS) honoured 18 frontline airport staff for outstanding customer service at its Annual Airport Reception held at Changi Airport5   (More) 

Customer Service Around the World!