Helping organizations succeed through customer service performance and leadership

Customer Retention in a Difficult Economy

The research tells us that the cost of acquiring new customers can exceed five times that of maintaining existing ones.  It supports the old proverb "A bird in the hand is worth two in the bush."  This philosophy has never been more relevant than in today's difficult economy.

Your competitors are working harder than ever to attract your customers away from you.  To protecting your core customer base, your team's customer service skills have to be impeccable.  It's also critical that your team is prepared to maximize every new customer opportunity.

Belding's new Customer Retention in a Difficult Economy workshops involves a blend of proven customer retention strategies and high-yield selling strategies.  It will give your team the skills and motivation they need to create sustained customer loyalty,and continue to build your customer base.

Customer Retention in a Difficult Economy can be customized for corporate, retail, healthcare and telephone environments.  The workshop can be configured for half-day, full day or two-day formats, depending on the requirements.

Customer Retention in a Difficult Economy workshops will help your team:

• Build stronger bonds with existing customers
• Quickly and effectively identify and deal with customer dissatisfaction
• Increase sales through greater customer engagement
• Identify growth opportunities from your existing customer base

To find out more about these and other programs for your retail organization, call us at 1-800-576-6860 (toll free) or 1-613-836-3559; or email us at info@beldingskills.com

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