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Quiz from Hell

Are YOU a Customer from Hell?
Take this simple quiz & find out!

Winning with the Customer from Hell - a survival guide

1.
How often have you spoken sharply, or lost your temper with a service person only to discover later that he or she wasn't to blame?
Never
Maybe once or twice
More often than I would like to admit
2.
Have you ever used inappropriate language with a service person?
Never
Maybe once or twice
%$@ right, I have!
3.
Have you ever complained strongly to an employee who has no authority to correct the situation?
Rarely or never
Sometimes, but only when I'm really frustrated
Sure - that way I get it off my chest
4.
Have you ever physically threatened a service person?
Never
Once or twice
Only the ones I know I can take
5.
Do you insist on getting things your way?
Sometimes that's just not realistic
Whenever I can
Absolutely! I am the customer,after all!
6.
Would people describe you as a happy, cheerful person?
Absolutely!
Some of the time
No, and I hate happy and cheerful people
7.
How often have you returned food at a restaurant in your life?
I don't return the food (but I also don't return to the restaurant)
A few times in my life
A few times a year. I'm paying for it - so I want it to be right!
8.
Do you often have problems with service people?
Maybe a few times a year, at most
A couple of times a month
All the time - what is it with customer service these days?
9.
Would you have a problem with buying nice clothes, wearing them to an event, then returning them the next day?
I would never do that
I might do it if I was really stuck
Not at all! They build that kind of thing into the prices anyway.
10.
Have you ever exaggerated or otherwise 'enhanced' a complaint?
Very rarely. I prefer to stick to the facts
Maybe sometimes - when I was really upset
Well sure! How else would I make my point?

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Winning at Work Newsletter

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Winning with the Callerr from Hell - a guide to doing business over the telephone

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