Belding's "Are you a Customer from Hell" Quiz

Helping organizations succeed through customer service performance and leadership

.dwuser_maximenu_content_holder { overflow: scroll !important; } Powered by DWUser.com - Flash Menus, Drop down menus, popup menus and Dreamweaver Extensions

Quiz from Hell

Are YOU a Customer from Hell?
Take this simple quiz & find out!

How often have you spoken sharply, or lost your temper with a service person only to discover later that he or she wasn't to blame?
	Never
	Maybe once or twice
	More often than I would like to admit

Have you ever used inappropriate language with a service person?
	Never
	Maybe once or twice
	%$@ right, I have!

Have you ever complained strongly to an employee who has no authority to correct the situation?
	Rarely or never
	Sometimes, but only when I'm really frustrated
	Sure - that way I get it off my chest

Have you ever physically threatened a service person?
	Never
	Once or twice
	Only the ones I know I can take

Do you insist on getting things your way?
	Sometimes that's just not realistic
	Whenever I can
	Absolutely! I am the customer,after all!

Would people describe you as a happy, cheerful person?
	Absolutely!
	Some of the time
	No, and I hate happy and cheerful people

How often have you returned food at a restaurant in your life?
	I don't return the food (but I also don't return to the restaurant)
	A few times in my life
	A few times a year. I'm paying for it - so I want it to be right!

Do you often have problems with service people?
	Maybe a few times a year, at most
	A couple of times a month
	All the time - what is it with customer service these days?

Would you have a problem with buying nice clothes, wearing them to an event, then returning them the next day?
	I would never do that
	I might do it if I was really stuck
	Not at all! They build that kind of thing into the prices anyway.

10.

Have you ever exaggerated or otherwise 'enhanced' a complaint?
	Very rarely. I prefer to stick to the facts
	Maybe sometimes - when I was really upset
	Well sure! How else would I make my point?