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Quiz from Hell

Do you Have a Customer from Hell?
Take this simple quiz & find out!

Winning with the Customer from Hell - a survival guide

1.
Does the customer listen to what you have to say, or does she just continue complaining?
She listens fairly well
She listens - when I'm saying something she wants to hear
Waa - waa - waa - waa
2.
Does the customer have realistic expectations of you or your company?
Yes
Usually
Sure, if you can call leaping tall buildings realistic
3.
Would you say that your customer was rude or nasty?
Rarely
Sometimes
She's on the cover of Winning with the Customer from Hell
4.
Do you go home thinking about this customer?
Sometimes - but in a good way
Only when things get stressful
He's even in my nightmares
5.
Does your customer blow things out of proportion?
No, she's pretty fair
Sometimes he can exaggerate a little
The sky is falling! The sky is falling!
6.
Do you trust your customer?
Absolutely
Up to a point
Ha! Ha! Oh - that's funny!
7.
Compared to other people who work in similar positions in your company, how many Customers from Hell do you get?
I seem to get way more than my share
About the same, I guess
I think I get fewer than most people
8.
How many people have you told about this customer?
Few, if any
My family, and a few people at work
Everyone
9.
Does this customer yell, shout or raise his voice?
Nope, she's pretty calm
Sometimes, when he's stressed
WHY DO YOU ASK?!!
10.
Would you characterize this customer as 'reasonable'?
Yes
Usually
Sure. So was Attila the Hun

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Winning at Work Newsletter

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Winning with the Callerr from Hell - a guide to doing business over the telephone

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