|
An interational bestseller! Featured in Entrepreneur Magazine, Forbes Magazine, national television and radio! A must read for anyone who has to deal with difficult customers! (To see testimonials, click here) |
|
Do you ever have difficult customers? Rude customers? Nasty customers? Ever had that gut-wrenching, gnawing feeling in the pit of your stomach when trying to deal with a difficult situation? Ever said to yourself after an unreasonable customer has walked away, "What is his/her problem?!" Shaun Belding's Winning with the Customer from Hell - a survival guide can help! Find out how to quickly and effectively:
Research shows that having the skill to effectively deal with difficult customers and difficult situations can dramatically improve the bottom line of a business.* And anyone who has ever had a Customer from Hell knows how they can affect our happiness and our productivity. To purchase now, at the special discounted rate offered through Belding Skills Development's e-store, click here. *For more details, read "The importance of reducing and resolving customer conflict" Here's What Just a Few People Have to Say About Winning with the Customer from Hell: "This book should be a prerequisite for the training and development of anyone interacting with today's consumer!!!" Anthony Difruscia, Vice President, Arlies "Mr. Belding gets it! His customer experience jumps off the pages of this insightful and fun to read book. I would recommend it to anyone who might be asking themselves about why and how to best service today's demanding customers. Buy it, Read it, Learn and Enjoy." Garry M. Wood, President Grand & Toy, Executive Vice President Office Max "I picked up Shaun's book "Winning with The Customer From Hell" and could not put it down. Upon finishing it, I immediately bought one for every one of my staff. It is a must read for anyone who deals with the public. Shaun's book is one of the most easy to read and practical business books I have ever read. Sales people, receptionists, accountants, lawyers, everyone in business should read it." George Caners, Caners & Associates "This book is a very easy and quick read. Everyone in retail should read it. This Canadian author entertains the reader with real-life situations he has experienced, and the right and wrong ways to deal with them. Belding presents a six-step guide -- LESTER: listen, echo, sympathize, thank, evaluate, respond -- to solving difficult situations." Chapters Store, Belleville, ON "Shaun Belding has done a superb job addressing the issue of customer service. He presents down-to-earth information in a humorous manner that contributes to an enjoyable read. His 6 step process for handling customer conflict is practical and easy to use. I'd recommend this book to anyone working in retail." Kelley Robertson - author of "Stop, Ask, & Listen. How to get people to buy from you, today, at your price." "If I had my way, everyone who works in retail would be given a copy of Shaun Belding's "Dealing with the Customer from Hell - a survival guide", and a follow-up quiz to ensure that they had read it" Robert Wiersema - Quill & Quire "Great read! I work in the customer service department of a department store, so I deal with many, many customers from hell. This book is absolutely terrific! I loved all of the quirks, puns, and especially the examples Shaun provided. Great book - highly recommended!" Joey - Baton Rouge, LA, USA "This book at first is almost like an incredible account of some of your worst days with customers. However, beneath the true and terribly funny surface layer, this book is full of common sense and innovative ideas to help you deal with these customers BEFORE things go from bad to worse and they ruin your day. A definite read for anyone who deals with customers on a daily basis, especially anyone in the retail sector." Carolyn Goulet - Saskatoon |
Sign up for Winning at Work! - Shaun Belding's free weekly newsletter, with great tips for dealing with difficult people and difficult situations
What's the best way to reduce difficult customer situations? Deliver World-Class Customer Service.
Find out how. For information on Belding Skills Development's seminars and workshops on Dealing with Difficult Customers, click here.
|
