Belding customer service training logo

Helping organizations succeed through customer service performance and leadership

Quiz from Hell

Are YOU a Boss from Hell?
Take this simple quiz & find out!

Winning with the Boss from Hell

1.
When an employee makes a mistake do you?
First point out the things he did right, then what needs to be improved, then give him an opportunity to fix it
Ignore it and hope he doesn't make the same mistake again
Tell him he messed up, then tell him to fix it, or else!
2.
When you make a decision, do you stick to it?
Absolutely
Usually, unless I change my mind
Yes...no, wait...no....umm, maybe...
3.
Do you make a point to praise your employees for a job well done?
Every time
When she does something extraordinary
I pay her - what more does she want?
4.
Do you support your employees when they make a difficult decision?
I always stand behind my employees
I stand behind my employees unless they've done something stupid
They have to live with the consequences of their decisions just like I do
5.
Do you encourage your employees to talk with you?
The more open discussions I have with them, the better
Only select ones. I don't have time to talk with everyone!
I want them to listen, not talk!
6.
Are your employees smarter or better than you are?
Each one of them brings something to the table I don't have
I believe we are all equal in our contribution
No. If they were smarter and better, they'd be MY boss!
7.
Are there consequences for employee underperformance?
Yes. I have high expectations, and can't accept anything less
Sometimes. I don't want to come across as the 'bad guy' all the time
No. They usually have a good reason for not being up to par.
8.
Do you trust your employees?
100%. With my life, money, everything!
Up to a point
I trust them to try and slack off and take advantage of me if I'm not watching carefully
9.
Do your employees look happy?
Almost always
As happy as you can at work
And I would care....why?
10.
Are you a positive, vocal ambassador for your wonderful company?
Absolutely!
They pay my salary - so I don't say bad things
Yeah - right!

Are you signed up yet for Shaun Belding's popular (and free!) weekly newsletter yet?


Featured on CNN, Reader's Digest, New York Times and The London Daily Times!

Winning with the Boss from Hell - a guide to life in the Trenches


Customer Service Training

world class customer service trainingWorld-Class Customer Service Training Workshops

retail customer service trainingRetail Customer Service Training


telephone customer service trainingTelephone Customer Service Training Workshops

customer service consultingLeading a Customer Service Culture Workshop

internal customer service trainingWorld-Class Internal Customer Service Training


Dealing with Difficult People and Situations

dealing with difficult customer trainingDealing with Difficult Customers Training

Difficult conversations training Difficult Conversations Training

dealing with difficult situations trainingCreative Problem Solving Workshops


Customer Service Leadership & Management Training

behind the bench coaching trainingBehind the Bench Coaching


service leadership workshopsLeading a Customer Service Culture


Customer Service and Business Consulting
customer service audit
Customer service audits and assessments