Belding Skills Training & Development is a division of The Belding Group of Companies Inc. We work with front-line employees, managers and executives to help organizations develop and maintain World-Class Customer Service at every level.
Belding's program development and strategic planning processes are unparalleled. We ensure that the solutions we provide for our clients achieve their objectives, and create measurable results. From comprehensive blended learning solutions to single workshops for specific teams, our training programs consistently hit their mark.
Our consultants have extensive experience in strategic planning and customer service best practices. Our training is delivered by a hand-picked network of highly skilled professional trainers. The Entertrainment delivery style pioneered by company founder, Shaun Belding, ensures that the skills and lessons are retained and synthesized into the workplace.
Belding's extensive global client list ranges from Fortune 100 companies to small, independent businesses. Our expertise includes corporate, retail, call center, service and public sectors. The exciting results of Belding's training and development solutions have been met with accolades around the world.
A LITTLE HISTORY
Belding Skills Training & Development began in 1991 as The Consortium, a Canadian training and consulting company focused exclusively on retail sales and customer service. Shaun Belding was the managing partner.
In 1997, Belding Skills Development Corporation was formed, with a broader training focus. The sectors expanded beyond retail to include all business sectors, and the skills being trained broadened to include teambuilding, leadership and a wide selection of management skills.
The international success of Shaun's Winning with the...from Hell book series created a global demand for Shaun's expertise. So in 2005, Belding Skills Training & Development became a division of The Belding Group of Companies Inc.. The newly formed division focused on delivering customer service, and service leadership training and consulting to an international market. Belding Skills Training & Development's success was highlighted early on with an international MAXI award for a World-Class Customer Service training program for Cadillac Fairview Corporation.
About The Belding Group CEO Shaun Belding
Belding's World-Class Consulting & Training Team
Customer Service Consulting | Belding Skills Training & Development