About Belding Skills Training & Development

Belding Skills Training & Development is a division of The Belding Group of Companies Inc.  We specialize in customer service leadership and development training and consulting.  We work with front-line employees, managers and executives to help organizations develop and maintain World-Class Customer Service at every level.  Specifically, our areas of expertise include:

• Customer Service

• Service Recovery and Conflict Management

• Selling Skills

• Teambuilding

• Customer Service Management and Leadership

• Train the Trainer

Belding Skills Training & Development features a hand-picked network of highly skilled professional trainers who can look after our clients' every needs.  Our program development and strategic planning processes are unparallelled, and the Entertrainment delivery style pioneered by company founder, Shaun Belding, ensures that the skills and lessons are retained and synthesized into the workplace.

Belding Skills Training & Development's international client list ranges from Fortune 500 companies to small, independent businesses.  Our expertise includes corporate, retail, call center, service and public sectors.  The exciting results of Belding's training and development solutions have been met with accolades around the world.  

The Belding Group of Companies Inc. also includes RetailTrack Mystery Shopping and Consulting.

A LITTLE HISTORY

Belding Skills Training & Development began in 1991 as The Consortium, a Canadian training and consulting company focused exclusively on retail sales and customer service.  Shaun Belding was the managing partner.

In 1997, Belding Skills Development Corporation was formed, with a broader training focus.  While retail remained a dominant focus, the skills being trained expanded to include teambuilding, leadership and a wide selection of management skills.

The international success of Shaun's Winning with the...from Hell book series created a global demand for Shaun's expertise.  So in 2006, Belding Skills Training & Development became a division of The Belding Group of Companies Inc..  The newly formed division focused on delivering customer service, and service leadership training and consulting to an international market.  Belding Skills Training & Development's success was highlighted early on with an international MAXI award for a World-Class Customer Service training program for Cadillac Fairview Corporation.