Customer Service News Tracker - May 2008:
In the news:  Good customer service is the most important issue in the Bahamian business sector today, according to Francois Bourque, sales manager at Bahamas Business Solutions Limited (BBSL) (More)

...Yesterday, a 3 year employee of Tim Hortons got fired for giving a customer a 16 cent 'timbit'.  For those not familiar with Canada, Tim Hortons is Canada's omnipresent and ultra popular donut chain...more...

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Belding Skills Development is always looking for dynamic, fun & entertaining customer service trainers and training partners in the US, Canada and globally.  Email us at info@beldingskills.com.

"I was delighted. Reading 'Winning with the Caller from Hell' was like having a real world conversation about customers and customer service quality...Most people don't realize the preparation and mental conditioning required to provide 'best of class' customer service and this book lays it all out in front of you."
John F. Bellow, Vice President Technology Operations, Compuware Corporation

Belding Skills Training & Development develops and delivers high-impact, effective training and consulting in customer service, client service and the leadership functions that support a customer - focused business. We can help you measurably improve your customer service levels to retain your customers and grow your customer base.

Our customized customer service training seminars and workshops transfer dynamic skills for consistently winning over customers and creating memorable customer service experiences. We help people deal better with difficult customers, and help companies and managers ensure that they are creating a World-Class Customer Service culture.

World-Class Customer Service, as we define it, is the process of consistently communicating to every customer - whether it is an internal customer or external customer - that they are valued, and that their satisfaction is paramount to your organization.  Achieving World-Class Customer Service requires strong service leadership, skilled management, effective teamwork, and skilled, caring and motivated people on the front line. Customer service representatives need to be supported by customer-centric processes and standards which are championed by effective management and strong leadership.

If you are looking for award-winning retail customer service training, call center customer service training, or customer service and client service seminars, workshops or consulting for the service, corporate or government sectors, Belding Skills Training & Development has the training and development expertise to deliver the outcomes you are looking for.

If you are looking to better recover from external customer service failures or internal customer service failures, we can customize and deliver a World-Class training program based on Shaun Belding's international best-selling book, Winning with the Customer from Hell - a survival guide.

Belding Skills Training & Development can support your customer service and client service training efforts by building the skills and motivation of your leadership team, or consult with you to build a strategic customer service plan for your company.

We guarantee you customer service training programs, customer retention training programs, customer service support training programs and customer service consulting that all work together to create World-Class experiences your customers will rave about.

"This was one of the greatest, motivational, educational and entertaining customer service workshops I've ever attended. Thank you!"
Charlene English, Haliburton Highlands Chamber of Commerce

"The beauty of your World Class Customer Service training programme lay not only in its simplicity, but by its delivery as well. You have succeeded in motivating the staff. This could only have been done by someone who understands people, their fears and their joys. Take a bow Shaun, you do deserve it... Although the primary aim of the programme was to raise performance (sales were up 24.5%), it also succeeded in making people feel good about themselves!"
Bashir Ahmed Essy, Timberland South Africa

"This workshop should be mandatory for everyone in customer service"
Serena Lemnah, Petronas Malaysia

"This (Coaching World-Class Customer Service) is a GREAT program...it should be given to anyone in the management field. It's very informative and gives you great tools to work with!"
JoAnne Guindon, TSC Stores

"The best part: The interaction - making us practice what you taught. This customer service information is applicable to every area of our lives. Thanks!"
Helen Stevison, BP Energy Resources