The Global Leader in Customer Service Training and Consulting
Customer Service Blog
Join Shaun Belding, as he tours the world in search of world-class customer service!
"We just spent two days in Howell, Michigan, and spent an entire morning wandering around the Tangers outlet mall. We were not expecting much in the way of customer service. Outlet malls are notorious for mediocre-to-poor service. The reason, of course, is that most customers are there for the prices, so retailers assume that service takes a back seat. Well, the stores we visited completely debunk that theory. .." More details
Join the conversation on LinkedIn
Customer service leadership
Customer Service Training
Dealing with Difficult People and Situations
Customer Service Articles and Useful Links
Read Shaun Belding's Keynote: "The Truth about Customer Service Training"
How important is customer service and service recovery? Read Shaun Belding's white paper
What We Do
Belding Skills Training & Development works with organizations to create customer service programs and processes which measurably improve both internal and external customer satisfaction.
We customize and deliver high-impact, effective workshops and training programs in customer service, client service and the leadership functions that support a customer-focused business.
We can help you measurably improve your customer experience to retain your customers and grow your customer base.
We can show you how to better recover from customer service failures, more effectively deal with difficult customers, and consistently create memorable customer service experiences. Contact us to find out more.
What is Customer Service?
Achieving World-Class Customer Service requires strong service leadership, skilled management, effective teamwork, and skilled, caring and motivated people on the front line. Customer service representatives need to be supported by customer-centric processes and standards which are championed by effective management and strong leadership.
Our Customer Service Training Solutions
If you are looking for award-winning retail customer service training, call center customer service training, or customer service and client service seminars, workshops or consulting for the service, corporate or government sectors, Belding Skills Training & Development has the training and strategic consulting expertise to deliver the outcomes you are looking for.
If you are looking to better deal with difficult internal customers or external customers, we can customize and deliver a World-Class training program based on Shaun Belding's international best-selling book, Winning with the Customer from Hell - a survival guide.
Customer Service Consulting Solutions
Belding Skills Training & Development's customer service consulting team is led by CEO, Shaun Belding. Over the last 21 years we have helped organizations from Fortune 500 to independent businesses transform their customer experiences. Contact us today to find out what we can do for you.
The ROI of Customer Service Training
Ever wonder what
Learn more about our customer service, internal customer service and customer service leadership training programs:
Watch a video of Shaun Belding's famous customer service story: Luanne
Free Customer Service and Workplace Resources
Measure your customer service performance
“This is the best training we have ever had."
"The beauty of your World Class Customer Service training programme lay not only in its simplicity, but by its delivery as well. You have succeeded in motivating the staff. This could only have been done by someone who understands people, their fears and their joys. Although the primary aim of the programme was to raise performance (sales were up 24.5%), it also succeeded in making people feel good about themselves!"
“I enjoyed working with the Belding Group from beginning to end. Very well managed company.”
““I am so pleased that I was able to learn so much from your wonderful cusotmer service presentation and able to retain all the valuable information! I have taken this learning experience to enhance and validate my own beliefs in my professional and personal lives.”
“The presentation gave me insight to what I didn’t know about other peer – coworkers. I learned to value their contribution even more. I always thought the term ‘team-work’ was overrated. I changed my mind today”